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What is Christmas at Delamere Forest?

A brand new after-dark illuminated trail through a festive forest

This Christmas, twinkling lights and seasonal sounds bring bundles of festive fun to Delamere Forest.

Come along with your friends, family and loved ones to discover sparkling tunnels of light, walk under giant baubles and stroll beneath trees drenched in jewel-like colour. Pause for a moment of reflection in the fire garden and gaze at the flickering flames. Don’t forget to keep your eyes peeled, especially if you have little ones, as you might just glimpse Father Christmas along the way.

Have yourself a holly, jolly Christmas and complete your walk under the stars with a *spiced winter warmer, *hot chocolate or *toasted marshmallows shared with someone special.

Your very merriest Christmas starts here. Limited capacity with timed entry. Plan now to secure the date and time of your choice.

*separate charges apply

What are the dates for Christmas at Delamere Forest?

Friday 26th November - Sunday 28th November
Wednesday 1st December - Sunday 5th December
Wednesday 8th December - Sunday 12th December
Wednesday 15th December - Friday 24th December
Sunday 26th December - Friday 31st December

What are the trail times?

4:30pm*, 4:45pm*, 5:00pm, 5:15pm, 5:30pm, 5:45pm. 6:00pm, 6:15pm, 6:30pm, 6:45pm, 7:00pm, 7:15pm*, 7:30pm*, 7:45pm*, 8:00pm*, 8:15pm*, 8:30pm,* 8:45pm*

*Not available for every date

Where is Christmas at Delamere Forest and how do I get there?

Address: Delamere Forest (main Visitor Centre), Linmere, Delamere, Northwich. Sat Nav Postcode: CW8 2HZ

By road: Delamere Forest is located off the B5152 between Delamere and Hatchmere.  Sat Nav Postcode: CW8 2HZ

By train: The forest is served by Delamere train station. The station is a 15 minute walk from the start of the trail. Visit National Rail for further details

Who is Christmas at Delamere suitable for?

Christmas at Delamere Forest is suitable for all ages – to be enjoyed by everyone. 

Should I arrive in advance of my ticketed time slot?

We would advise arriving 15 minutes before your chosen trail start time.

I am visiting Delamere during the day, do I need to leave the site before entering Christmas at Delamere Forest in the evening?

Yes, to ensure that only ticket holders for Christmas at Delamere Forest have entry to the illuminated trail in the evening, daytime visitors must vacate the site by the stated closing time of 3.30pm.

Can we see Father Christmas?

At this time of year, Father Christmas is extremely busy so is unable to meet children individually, however be sure to look out for him as he will be on the trail this Christmas!

Will there be strobe lighting?

There will be lighting sequences created within the lighting design that will have some flashing lights contained within them, however, these will not be strobe lighting. We have worked to guidelines on photosensitive epilepsy and will adhere to the industry standard of synchronising effects and locking the sequences to ensure that lights do not operate at more than 5 flashes per second.

What should I wear?

Christmas at Delamere Forest takes place outdoors and you may need to queue on busy days. Please wear appropriate outdoor clothing and footwear for winter weather. We reserve the right to refuse inappropriately clothed patrons access to the trail if it is felt they are open to a greater risk of injury.

When do tickets go on sale?

General on sale for Christmas at Delamere Forest is Friday 16th July.

Where can I buy tickets from?

You can buy tickets for Christmas at Delamere Forest online here.

Do I have to book in advance?

Yes, we recommend that you book early. Each timed entry has a limited capacity and the early evening and weekend slots are likely to sell out quickly. 

What are the prices for Christmas at Delamere Forest?

  

  Advance On The Day
Adult Trail Only £19.50 £21.50
Adult Trail Entry & A Parking Space* £27.50 £31.50
Adult Trail Entry & A Blue Badge Parking Space* £27.50 £31.50
Child (3-16) Trail Entry Only £13.50 £15.50
Infant (0-2) Trail Entry Only £0.00 £0.00
Family** Trail Entry Only £62.00 £70.00
Family** Trail Entry & A Parking Space*   £70.00 £80.00
Carer** Trail Entry Only £0.00 £0.00
Carer Trail Entry & A Parking Space* £8.00 £10.00
Carer Trail Entry & A Blue Badge Parking Space* £8.00 £10.00

*Includes a car parking space

**Family consists of 2 adults and 2 children (aged 3-16)

Infants (0-2 years) on the day of the illuminated trail and carers go free (carers should be 16+). Infant and carer tickets must be booked in advance.

All orders are subject to a single transaction charge; £2.00 per transaction for E-Tickets

Can I buy additional tickets?

If you would like to add additional tickets to your order, subject to availability, you can do so by logging in to your order under the Customer Service tab. You will need to have your order reference number to hand.

Do I need to buy a car parking ticket to park at Christmas at Delamere Forest?

Yes, parking is limited and a parking space MUST be purchased in advance along with your trail entry tickets online. If you are planning to arrive by car, please ensure that your ticket includes a parking space. Please note that every Adult Trail Entry or Family Trail Entry ticket including a parking space that you select will give you an additional parking space.  Please ensure you select the correct amount of tickets with and without parking for your party. 

If you require additional parking spaces after your initial order has been made, subject to availability, you can add more tickets to your order under the Customer Service tab. You will need to have your order reference number to hand. A transaction fee will apply if car parking is booked separately.

Parking vouchers will be issued in advance with your trail tickets and must be presented on the night to be scanned (shown on phone or printed).

Please follow all instructions from stewards on arrival.

Is my ticket for Christmas at Delamere Forest valid for entry during the daytime?

Your ticket for Christmas at Delamere Forest is only valid for the evening and will only allow you access to the trail at your selected time. 

How can I organise a group visit and is there a group rate?

There is a group rate of 10% off for groups of 15+ adults. Please email See Tickets Groups: groups@seetickets.com

Group discounts are not available to book online and apply to adult tickets only.

All customers are reminded to be aware of the latest government legislation when visiting the light trail. Please be mindful that legislation may change between time of booking and day of visit.

We will be arriving by coach, do we need to reserve a coach parking space?

Yes, there is space for 2 coaches per evening. Coach parking is charged at £20.00 per coach and MUST be booked in advance by emailing See Tickets Groups on groups@seetickets.com

How/when will I receive my tickets?

Your E-Tickets will be attached to your confirmation email and must be presented on the night to be scanned (shown on phone or printed).

I bought tickets from See Tickets but have not received a confirmation email. What should I do?

Please check your Junk / Spam folders as sometimes the confirmation email falls into these folders. If you still have not received your confirmation email, you can resend your confirmation email to yourself here or use the Chat Bot facility in the bottom right corner of your screen.

How do I book Blue Light Tickets?

Please follow the link within the email you received from Blue Light Tickets. Once you have clicked on the link, please do the following:

1. Choose your preferred date and timeslot. 
2. Enter the code you received within your email in the bottom box on the page where it says ‘Enter your details here’. 
3. Select your ticket quantity.

Please note that your code only applies for Friday 26th November 7:30pm – 8:00pm timeslots.

How long is the trail?

It will take approximately 90 minutes to walk the trail. The trail covers a distance of approximately 1.5 miles and includes some undulation.

Are dogs allowed on the trail?

Dogs are not permitted on the trail, with the exception of guide dogs and assistance dogs. 

Is the trail dark or covered?

The trail is not covered and all visitors are reminded that this is an outdoor illuminated trail and the weather may be inclement. Please wear appropriate outdoor clothing and footwear for winter. 

We reserve the right to refuse inappropriately clothed patrons access to the walk, if it is felt they are open to greater risk of injury.

In some areas the lighting will be low level as this is part of the experience. We do encourage visitors to bring along a torch in case of an emergency – this should not be used unless it is necessary. 

If I am delayed and miss my slot, can I join a later slot?

We will try and accommodate you on the next available slot within the trail operational hours on the day.

What are the last entry times?

Last entry will be at 7:15pm on the following days:
Fri 24th Dec & Fri 31st Dec

Between Fri 26th Nov & Thu 23rd Dec, last entry onto the trail will be at 8:15pm.

Between Sun 26th Dec & Thu 30th Dec, last entry will be at 8:45pm

Illuminated trail closes at 10pm*

*subject to change, see website for details

What time does the Illuminated Trail finish?

All customers must exit the car park, no later than 2 hours after the last trail start time or by 10:00pm (whichever is the earliest).

Can I bring my drone?

Drones are not permitted.

Can I take photographs?

Yes, you are welcome to take photographs and to share these on social media with the hashtag #ChristmasAtDelamereForest. You can also follow the developments across our Christmas Trails via ‘My Christmas Trails’ on Facebook and Instagram.

What provision do you have for guests with access needs?

The trail will be created to be as accessible as possible within the context of the natural site of Delamere. The route is all on pre-existing pathways and the lighting trail is designed so all elements can be viewed from the pathways.

There are accessible toilets for visitors with disabilities and access needs. A Changing Places facility is available at the start and end of the trail. Family toilets with baby changing facilities are also available.

Do you have disabled parking for visitors with disabilities?

Accessible spaces for Blue Badge holders are available in the Visitor Centre car park. If you have not included Blue Badge Parking within your order, please scroll down to “Already ordered tickets? here to add your parking. Please note that these spaces are limited and must be purchased in advance.

Is the trail accessible for wheelchair users?

Due to the natural landscape the trail includes some gradual and steeper slopes. Paths can be uneven in places and none of the paths are tarmac.

Wheelchairs are accommodated but discretion is needed as the trail may not be suitable for all aids. Wherever possible stewards will assist but this cannot be guaranteed.

Can wheelchairs be provided?

Wheelchairs will not be available to hire on site.  Please make arrangements prior to your visit.

Can I bring my mobility scooter or can mobility scooters or trampers be provided?

Mobility scooters and trampers will not be available on site. You are welcome to bring your own but please ensure it is fully charged prior to your visit.

Am I eligible for a free carer’s ticket?

Where an adult or child requires assistance to attend the illuminated trail because of a health condition or disability and is in receipt of any of the following benefits, they will qualify for a free personal assistant ticket:

- Disability Living Allowance (mobility or care component);
- Attendance Allowance;
- Personal Independence Payment (daily living or mobility component). 

Unfortunately, a Blue Badge cannot be accepted as proof of a health condition or disability. Personal assistants should be 16+.

I need more than one carer, what should I do?

If you require more than one carer, please visit Customer Service here. You will need your Booking Reference Number at hand.

Can I purchase food and drink on site?

There will be a number of seasonal food and drink chalets serving hot, hand-held food, catering also for younger visitors and certain dietary needs. Hot drinks will also be on offer. Visitors can also toast marshmallows at one of our purpose-built fire pits.

What shopping facilities are there?

There is no gift shop at Delamere Forest.

What rides will be available?

We are reviewing options and if available, more information regarding rides will follow shortly.

What will happen if the weather is bad? Will the trail be cancelled?

Christmas at Delamere Forest is an outdoor illuminated trail. If the weather presents a hazard and a risk to safety, any decision to cancel the illuminated trail will be taken by 2pm on the day of the illuminated trail. You will be notified by email and text message and you will be informed of the re-booking process. We advise you to check the website for the latest updates and before you travel.

If I am unable to attend on a different day, can I get a refund?

If the illuminated trail is cancelled in line with the cancellation policy and ticket holders are not able to attend an alternative night offered, then a refund will be considered on a case-by-case basis. Where a refund is due, the ticket must be returned within 28 days following the illuminated trail date. We can also offer tickets for the following year. The transaction fee is not refundable under any circumstances. 

I have booked for the wrong day – can I transfer over to another day?

No, we are unable to offer exchanges or refunds once tickets have been purchased. It is noted on the website and at the point of booking that you need to make sure that you have chosen the right date and time slot at the time of making your booking.

I have lost my ticket, what can I do?

If your tickets are lost or if you require your E-Tickets to be re sent to you, please contact See Tickets here. Please note that you will need to have your Reference Number at hand and this will render your original tickets invalid.

Light Pollution

The trail will be architecturally lit by experienced lighting designers who have developed sensitive ways of working in heritage and landscape settings.

Responding to the natural darkness of sites is key to the success of the illuminated trail. The best visual work is sensitive to light "competition" and the brightness of one light source relative to another. We therefore take advantage of the environmental darkness to reduce the overall brightness of our lighting interventions, and allow ample space within our audience experiences for people's eyes to attune to the darkness, then to allow them to appreciate the sights and sounds of the natural environment as a contrast to, and context, for our artistic efforts. We try to avoid continuous lighting of trails and paths, and will only use audience area lighting where it is absolutely necessary for reasons of public safety.

Noise Pollution

Sound installations are created to provide atmosphere and a sense of place for an installation. All sounds are targeted and specific to a part of the route and are therefore contained within defined spaces, therefore there is no noise pollution over and above the natural sound level created by the presence of audiences on the trail.

Fuel Usage

Fuel for power generation is kept to a minimum by efficient use of power loadings and low wattage lighting units where appropriate

Is this trail sustainable?

Consideration for the illuminated trails sustainability has been built into the planning process for the delivery of this experience, the end result of which we hope will be to inspire and engage new and existing visitors.

The trail designers, Culture Creative, have been appointed on the strength of their experience of working in environmentally sensitive ways in heritage and landscape settings.

Specific attention is given to power, and where possible we use mains power. Where generators are needed, these are carefully specified and operated to ensure the most efficient fuel usage. Low wattage lighting units are used where appropriate on the trail.

Culture Creative's design ethos is to take advantage of the environmental darkness to reduce the overall brightness of their lighting interventions, whilst maximising the effects of their artistic efforts

Continuous lighting of trails and paths will be avoided, and we will only use audience area lighting where it is absolutely necessary for reasons of public safety.

Care is also taken to ensure that we are considerate of our neighbours who live in the roads adjacent to the venue.

Ecology

The trail will be open for a limited period and its impact must be considered both from the standpoint of the venue itself and in relation to surrounding sites.

Method

In order to assess the likely impact of the illuminated trail, both a desk study and workaround surveys are conducted on each site. The route proposed for the trail, is walked and checked on a regular basis with horticultural staff from the venue, this is an ongoing process and will be constantly checked as the design of the trail progresses.

General comments

The illuminated trail is planned and installed, by private company, Culture Creative Limited. Culture Creative specialises in illuminated trails of this kind which are often in sensitive venues with high biodiversity and important historical heritage. Its' staff have valuable experience in minimising any negative impacts which might be anticipated, and work with venue staff to meet and resolve any concerns which arise.

The duration of the illuminated trails spans over the winter period, the time of year in which there is least wildlife activity. Many protected species such as bats and amphibians should be hibernating. These are unlikely to be affected unless the illuminated trail passes directly over their hibernation sites. The earliest bird nesting activity is to be expected from February onwards but all the equipment will have been removed well before then. In addition it is open for a maximum of six hours only each night the trail is open. These restrictions on the open nights and times, will reduce any impacts upon wildlife, particularly as outdoor events take place at the venue regularly and resident wildlife has adapted to the existing level of disturbance.

Lighting Trail

Generators used on the route are very quiet and will be inaudible from the trail and from any wildlife habituation. The power will be carried using cabling which has been used previously with wildlife habitation with no adverse effects. Much of the lighting will be floor based to highlight trees. The trees form part of the cultivated collections at each venue and their welfare is paramount as part of the planning of the illuminated trail.

Flora

Where possible routes will be on hard surfaces i.e paths. They pass through areas which are well-walked by visitors daily and will not take in any sections of grass with sensitive wild floras.

Birds

The sound and light installations on areas of water where a number of birds have the potential to roost or feed are modified and designed to minimise any potential impact or damage to birds. Many ducks at this time of year will migrate to warmer climates and our resident Kingfisher will still be able to be seen in our other ponds that are also part of its feeding territory. Please ask the Visitor Welcome Team for the best places to spot our Kingfisher over the winter months.

Reptiles and amphibians

There should be no impact from the illuminated trails upon reptiles or amphibians as they should be hibernating away from the water at this time of year.

Badgers

We monitor activity in setts close to the trail for any adverse effect on the badgers underground. It is quite possible that visitors will glimpse them since the badgers are to some extent used to public presence in the evenings and are very inquisitive. To protect them from ingesting unsuitable foods, badger-proof bins are used at the catering points.

Fire

The material used for the fire displays in the Fire Garden and fire pits is soya wax and charcoal respectively.

Bats

Every care is taken to ensure that any potential bat roosting holes in trees are not lit directly to avoid any potential disturbance during the bat hibernation season.

Overview

The illuminated trails are small, tightly contained, and open for limited hours at a very dormant time of year. It is perceived that we do not foresee any adverse effect on wildlife.

Litter

Please help us to keep the forest clean and tidy by putting litter in the bins provided. Where possible, please reuse any disposable items and keep waste to a minimum.

Our caterers will be happy to refill any reusable water bottles.

Delamere Forest, Forestry England

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Raymond Gubbay Limited

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